SUPPORT & MAINTENANCE
We provide comprehensive managed mobility services and a 24×7 support team to help you manage your devices and troubleshoot potential issues – so that your technology works at optimal efficiency at all times.
Trust our award-winning team, we get it.
SUPPORT & MAINTENANCE:
- Advanced technical support and 24×7 help desk
- Telephonic and Onsite support
- Tailor made Service Level Agreements to meet the requirements of each customer. Having an SLA in place guarantees the customer quick response times and ensures the integrity of the environment.
SLA & PREVENTATIVE MAINTENANCE:
Wireless LAN Solutions make it their business to understand the customer’s needs in order to fully meet and provide services that suit individual requirements. Wireless LAN Solutions provide technical support services on a 24/7/365 basis, whereby highly trained staff incorporate technical expertise that meets urgent demand to ensure the customer is able to meet their output requirements.
Tailor-made Service Level Agreements are specifically designed on an individual basis so that the perfect option is compiled to suit any output and budget requirement:
- Fully covered technical support with unlimited callouts and PMI (Preventative Maintenance Inspections) on a quarterly basis
- Standby retainer options with guaranteed response times, billed for time and materials used
- Manufacturers Silver Hardware Support (carry-in)
- Supply of standby equipment
ADDITIONAL SLA OPTIONS INCLUDE:
- Retainer: Provides the availability of a qualified technician to be on site with a 4 hour response time. Technical support, time spent on site and materials used are charged as per job cards.
- Technical support provided during office hours – optional response times available from 2 hours to 4 hours. Includes onsite technical support and troubleshooting.
- Technical support provided 24/7/365 – optional response times available from 2 hours to 4 hours. Includes onsite technical support and troubleshooting.
- Standby/Backup equipment options for SLA customers are available.